Versand
Shipping Policy
At NatBowl, we aim to deliver your order as quickly and smoothly as possible. Please read the information below before placing your order.
1. Order Processing Time
Orders are typically processed within 1 to 3 business days after payment is confirmed.
Please note that processing times may be slightly longer during periods of high demand, holidays, or promotional periods.
2. Shipping Time
Estimated shipping times vary depending on your location.
Typical delivery estimates:
- United States: 7 to 15 business days
- Europe: 7 to 15 business days
- International: 10 to 20 business days
These delivery times are estimates only and are not guaranteed.
3. Shipping Delays
Delivery times may be affected by factors outside our control, including:
- customs processing
- carrier delays
- weather conditions
- high seasonal demand
- incorrect or incomplete shipping information
NatBowl is not responsible for delays caused by shipping carriers, customs, or events beyond our control.
4. Shipping Costs
Shipping costs are calculated and displayed at checkout, unless otherwise stated.
Any free shipping offers will be clearly shown on the website or at checkout.
5. Customs, Duties, and Taxes
For international orders, customs duties, import taxes, and local fees may apply depending on your country.
These charges are the responsibility of the customer unless otherwise stated.
6. Order Tracking
When tracking is available, you will receive a shipping confirmation email with tracking information once your order has been shipped.
Please allow a few days for tracking updates to appear after dispatch.
7. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, NatBowl is not responsible for the loss or delay.
8. Lost, Stolen, or Delayed Packages
If your package is delayed, lost, or marked as delivered but not received, please contact us at hello@natbowl.com and we will do our best to assist you.
However, NatBowl is not responsible for packages lost or stolen after delivery has been confirmed by the shipping carrier.
9. Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery at hello@natbowl.com with:
- your order number
- a description of the issue
- clear photos of the item and packaging
We will review the issue and work toward an appropriate solution.
10. Contact
If you have any questions about shipping, please contact us at: